Frequently Asked Questions
Find answers to common questions about your shopping experience.
How do I know which size to order?
Please refer to our comprehensive Size Guide available on every product page to find your perfect fit.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly, but you can contact us within 1 hour of placement to request changes or cancellations.
Are your materials sustainably sourced?
Coolway is committed to ethical fashion; 70% of our current collection utilizes organic or recycled materials.
Do you restock items that are sold out?
We frequently restock popular items. You can sign up for 'Back in Stock' notifications on the specific product page.
How should I care for my Coolway garments?
Specific care instructions are located on the internal labels of each garment. Generally, we recommend cold washes to preserve fabric integrity.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination.